Returns & Exchanges

How long will my refund take?
If you are returning your order, you can expect to receive your refund via the original method of payment within 7 business days of receipt at our warehouse.

What is your return policy?
We offer our customers a 60-day return period from the date of purchase.

Once you pay us the return fee and the returned item arrives at our returns center, we will issue a refund or replacement as long as the item is unused and in the same condition you received it. It must also be in the original packaging.

For defective items, in order to be eligible for a return, you must notify us immediately of the defective or incorrect item. You will need to provide your receipt or order number so that we can verify your details, and we will ask you to provide photos to assist our quality control.
What is your warranty policy?
mariyanadeem.com is committed to providing customers with high-quality toys and products that bring joy and entertainment to the family. We stand behind the craftsmanship of our products and are pleased to offer a limited warranty of 60 days from the date of purchase. Please read the terms of our warranty policy below so that you understand:

What the Warranty Covers:mariyanadeem.com warrants that the product you purchase will be free from material defects in material and workmanship, subject to the exceptions listed below. This warranty applies only to the original consumer purchaser and claims may only be made within 60 days of the original date of purchase. Proof of purchase date is required to make a warranty claim.

Warranty Coverage: Our warranty applies to normal and intended use of the product as received by the consumer. The warranty does not cover the following:

Damage incurred during shipping or delivery Carelessness or neglect of the product Accidents resulting in damage to the product due to abnormal or misuse of the product Normal wear and tear due to extended use Cosmetic issues that do not affect functionality Damage caused by exposure to natural elements Failure to follow product usage instructions Immersion in water unless the product is expressly identified in writing by mariyanadeem.com as suitable for water use Battery leakage or installation Improper assembly, storage or maintenance Improper servicing or repair attempts Damage caused by acts of nature such as fire or other similar events Any damage or issue not caused by material defects in workmanship or materials

Consequential and incidental damages: It is important to note that this warranty does not cover any consequential or incidental damages. mariyanadeem.com is not responsible for any loss or damage arising from defects in the product.

No Extended Warranty: This warranty represents a complete and exclusive statement of the terms and conditions of the warranty offered by mariyanadeem.com. No other warranties may be implied or extended except as expressly provided in this policy.

At mariyanadeem.com, we pride ourselves on providing the highest quality products and we are committed to ensuring your satisfaction. If you believe that the product you purchased is eligible for warranty under the terms above, please contact our customer service team with your proof of purchase and details of your issue.

Thank you for choosing mariyanadeem.com to purchase your toys. We appreciate your trust in our products.
What is your return policy?
We can offer a full refund for items purchased within the last 60 days. You will need to provide your receipt or order number and the item will need to be unopened and in its original packaging.
Do you accept returns from Amazon?
Orders purchased from Amazon must be returned through Amazon.
What is your policy for damaged gifts?
We do not require you to return items. For a full refund, please contact customer service within 60 days of the purchase date with photos of the damage and your order number/receipt.
What if my order is missing a piece?
If your order has a missing piece, it is necessary to get in touch with our customer service team so that we can help correct the issue. We offer a 2 month warranty.